Overview

At My Life My Guide, we strive to provide high-quality eBooks that meet the needs and expectations of our customers. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the circumstances under which we will provide refunds and the process for requesting them.

Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

1. Technical Issues: If you experience technical issues that prevent you from accessing or downloading the eBook, and our support team is unable to resolve the issue within 48 hours of your report, you may be eligible for a refund.
2. Duplicate Purchase: If you unintentionally purchase the same eBook more than once, you may be eligible for a refund for the duplicate purchase(s).

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

1. Change of Mind: We do not provide refunds if you change your mind after purchasing an eBook.
2. Downloaded Content: Once the eBook has been downloaded, we cannot issue a refund unless there is a technical issue or the content is defective.
3. Promotional Items: eBooks purchased as part of a special offer or promotion are not eligible for refunds unless they are defective or incorrect.

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to wecaremylifemyguide@gmail.com with the subject line “Refund Request. In your email, please include:
   • Your full name
   • Title of the eBook
   • Reason for the refund request
2. Evaluation: Our customer service team will review your request and may ask for additional information or clarification if necessary.
3. Resolution: We will notify you of the outcome of your refund request within 5 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: wecaremylifemyguide@gmail.com

Thank you for choosing My Life My Guide. We appreciate your business and are committed to providing you with the best possible experience.